Tia Membership Terms of Use

Last updated: May, 14, 2025

These Membership Terms of Use (these “Terms”) set forth the terms of your membership in the membership program (the “Membership”) offered by Tia, Inc. (“Tia”). The Membership is designed to offer you a more personalized approach to your health care experience.

Tia Membership

Tia offers various types of Membership. Tia’s Membership offer access to one or more of the following depending on the applicable Membership type: the member portal, membership services that include, but are not limited to, personal healthcare navigation services, wellness services, communication services, and facilitation of access to clinical services provided by Tia through the website located at www.asktia.com (collectively, the “Services”).

The Services offered by Tia are not professional services, and do not include items or services that are covered by health insurance plans. Tia does not engage in the practice of medicine or provide any diagnostic, therapeutic, or clinical services, and no act or service required or permitted to be rendered by Tia pursuant to these Terms should be construed or deemed to constitute the practice of medicine or any clinical profession for which a professional license is required. Tia is contracted with certain entities and their affiliated medical services providers that are licensed to provide professional services through various relationships (collectively the “Tia Providers”). Tia works closely with the Tia Providers and provides management and administrative services to the Tia Providers. The Tia Providers provide professional services and will bill you or your health insurance plan separately for any professional services they provide to you. These Terms govern only your access to and use of the Membership and any related products or benefits offered by Tia.

Access to Services

By accessing the Services, you warrant that:

You are legally capable of entering into binding contracts;
You are over the age of eighteen (18);
All registration information you submit is truthful and accurate;
You will maintain the accuracy of such information; and
Your use of the Services does not violate any applicable law or regulation.

Your Relationship With Us

Tia operates technology services, the websites and the content associated therewith, which facilitate the Services. By accepting these Terms, you acknowledge and agree that Tia is not a healthcare provider and that by using the Services, you are not entering into a doctor-patient or other health care provider-patient relationship with us.

Membership Activation

If you activate a Membership, these Terms of Use apply to you, as well as any other specific rules, usage restrictions, or procedures that we may provide to you in relation to your activation.

Your Membership, including any Trial Membership, does not cover or pay for any professional services provided by the Tia Providers or third-party services (e.g., for labs and prescriptions). The Tia Providers participate with one or more health plans, and accept payment from those plans as payment in full for professional services provided by the Tia Providers, subject to applicable deductibles, co-payments, and co-insurance. The Tia Providers will separately bill you or your health insurance plan for any professional services rendered to you by the Tia Providers. Tia Providers do not currently accept any government-sponsored insurance plans, including but not limited to, Medicaid, Medicare, or TriCare plans.

You understand and agree that these Terms are not a contract of insurance. These Terms do not meet any individual health insurance mandate that may be required under state or federal law. While you may, in your discretion, submit the Membership fee for reimbursement to a flexible spending account, health reimbursement account, or medical savings account of your employer in which you participate, Tia makes no representation that any part of the Membership fee will qualify to be reimbursed from any such account.

Membership Fees and Autorenewal

All paid Tia Memberships are annual* commitments regardless of your Membership payment cadence. All Tia Memberships, whether unpaid or paid, require a valid credit card to activate. Membership rates are agreed to upon activating a Tia Membership and entering a valid credit card number. You may have a lesser amount charged to you if you are receiving a promotion, and will be charged the full rate of your Membership once any applicable promotional period ends. Your credit card will be charged separately for any additional charges you incur in addition to any Membership fees owed.

If you have selected a monthly payment option, you will be charged on the day you sign up and every month thereafter on the same day of the month, for the duration of your subscription term. Even though you will be charged monthly, you are committing to the entire length of your one-year Membership. If you cancel this type of Membership before the end of your one-year term, you are not eligible for a refund, but you will retain access to the relevant Services for the remainder of your membership term (after which your Membership will be canceled).

If you have selected an annual payment option, you will be charged the full-amount owed on the day you sign up for Membership. If you cancel this type of Membership before the end of your one-year term, you are not eligible for a refund, but you will retain access to the relevant Services for the remainder of your membership term (after which your Membership will be canceled).

REGARDLESS OF WHETHER YOU CHOSE A MONTHLY OR ANNUAL PAYMENT OPTION, YOUR PAID MEMBERSHIP WILL AUTOMATICALLY RENEW ANNUALLY, AND YOU WILL CONTINUE TO BE CHARGED WITH THE CREDIT CARD ON FILE. YOU MUST CANCEL YOUR MEMBERSHIP BEFORE IT RENEWS TO AVOID BEING CHARGED THE MEMBERSHIP FEE FOR THE NEXT YEAR, AS PROVIDED IN THE “Cancellation by You” SECTION.

*Certain legacy Memberships are paid monthly and auto-renew monthly (the “Legacy Memberships”). Legacy Memberships are not subject to the annual commitment terms referenced above.

Unpaid Memberships are ongoing until canceled. Unpaid Memberships and Legacy Memberships may be canceled by you as provided in the “Cancellation by You” section.

Trial Memberships

Tia may offer temporary or trial memberships at no cost (“Trial Memberships”). You will be required to provide a valid credit card number to activate the Trial Membership. Your Trial Membership does not cover or pay for any professional services provided by the Tia Providers or third-party services (e.g., for labs and prescriptions, or any charges, e.g., appointment cancellation fee. For Trial Memberships that convert to Paid Memberships at the end of the trial period, if you do not wish to continue with a Paid Membership, you must cancel your Trial Membership before the end of the trial period in order to avoid being charged the annual membership fee. We will send you a reminder, but you may cancel at any time by messaging the Tia admin team via the chat tool in the Tia portal at asktia.com.

Cancellation by You

To cancel your Membership, you may reach out to our team to cancel your Membership by messaging the Tia admin team via the chat tool in the Tia portal at asktia.com.

Upon termination of your Membership with Tia, all outstanding debts and liabilities are due. Termination of your Membership at Tia will revoke all credits and promo codes that you may have accumulated during your time as a Member.

All Memberships may be canceled for any reason within 48 hours of activation at no cost.

Paid Memberships are non-refundable outside of the 48-hour activation period unless there are extenuating circumstances, which Tia may require documentation to corroborate.

For paid Memberships, you must provide notice of cancellation prior to your annual renewal billing date. Valid and approved cancellations will be effective as of your renewal billing date.

For Legacy Memberships, you must provide notice of cancellation prior to your monthly billing date, and cancellations that are valid and approved will be effective on the first day of the next calendar month after the month in which the cancellation is approved.

Unpaid Memberships may be canceled at any time.

By activating a Membership with Tia, you are hereby consenting to this Cancellation Policy.

Use of Third-Party Payment Service Provider

Our payment page is powered by a third-party payment service provider, Stripe. The information provided to Stripe is governed by Stripe’s Terms of Services and Privacy Policies located at https://stripe.com/legal/ssa and https://stripe.com/privacy.

Tia is not responsible for the performance of Stripe. In using the Services, Stripe may receive and implement updated credit card information from your credit card issuer to prevent your Membership from being interrupted by an outdated or invalid card. This disbursement of the updated credit card information is provided to Stripe at the sole election of your credit card issuer. Your credit card issuer may give you the right to opt out of the update service. Should you desire to do so, please contact your credit card issuer. Our obligation to provide the Services begins when we take receipt of your order. You agree not to hold us responsible for banking charges incurred due to payments on your account.

Unless otherwise specified, prices quoted are exclusive of: (a) the costs of shipping or carriage to the agreed place of delivery; and (b) value added tax and any other tax or duty which (where applicable) must be added to the price payable. You agree to pay for any taxes on your Membership, and taxes, shipping, or carriage as such costs are specified by us on the Tia Website when you submit your order.

Membership Policies

Tia is a community of members. In order to become a member, you must create an account through the Tia Website. Membership sales will continue as long as capacity lasts. Tia is an open and diverse community for all. Transfer of your Membership to any other person is strictly prohibited.

Changing Membership Fees and Other Fees and Charges

We may at any time and from time to time, in our sole discretion, change prices and terms for Memberships, including discontinuing or adding Membership types. The price and terms in place when you initially activated your Membership or when your Membership last renewed will stay in effect for the duration of that Membership period, but new prices and terms may apply to renewals or new Memberships. Tia will give you reasonable notice of any change in price or material terms before they go into effect. If you do not want to renew your Membership under these new prices or terms, you should cancel your Membership as described in the “Cancellation by You” section. We may at any time and from time to time, in our sole discretion, change the fees and charges, e.g., appointment cancellation fees, or add new fees and charges, in relation to any future Services.

Membership Suspension or Termination By Tia

We may suspend or terminate your Membership, including use of the Service,s as a result of your fraud or breach of any obligation under these Terms, inappropriate behavior, or other related policies or restrictions. Such termination or suspension may be immediate and without notice. Tia will also terminate your membership automatically if you are discharged as a patient of any of the Tia Providers for any reason.

Use of the Services; Restrictions on Use

We may, from time to time, at our sole discretio,n develop and provide updates to the Services, change the Services, restrict access to the Services (including to registered users) or withdraw or terminate the Services entirely, and we reserve the right to do so in our sole discretion. You will be provided notice of any material changes to the Services. Any such updates or changes will be deemed part of the Services and will be subject to all terms and conditions of these Terms. We will not be liable to you or any third party for any modification, suspension or discontinuance of the Services. In the event of modification or termination, you will still be bound by your obligations under these Terms, including the warranties made by you, and by the disclaimers and limitations of liability set forth herein.

You may only use the Services as explicitly authorized and in compliance with any policies made available to you within the Services. You will not use such proprietary information or materials in any way whatsoever except for permitted use of the Services. No portion of the Services may be reproduced in any form or by any means. Without limiting the foregoing, you may not do any of the following while accessing or using the Services:

use the Services or solicit members for any revenue-generating endeavor, commercial enterprise, or other purpose other than for personal, non-commercial use, without our express written consent;
express or imply that any statements you make are endorsed by Tia;
scrape the Services or use other automated or manual means to take our content without our express prior written consent;
modify, adapt, translate, reverse engineer, decompile, disassemble or convert into human-readable form any of the contents of the Services not intended to be so read;
take any action that imposes or may impose (as determined by us in our sole discretion) an unreasonable or disproportionately large load on our or our third party providers’ infrastructure;
interfere or attempt to interfere with the proper working of the Services or any activities conducted on the Services;
bypass, circumvent, or attempt to bypass or circumvent any measures we may use to prevent or restrict access to the Services, including without limitation other accounts, computer systems or networks connected to the Services;
run any form of auto-responder or “spam” on the Services;
access or use the Services for any illegal or unauthorized purpose, including to harass, abuse, defame or otherwise infringe or violate the rights of any other party; or
otherwise, take any action in violation of these Terms.

Disclaimers

TO THE MAXIMUM EXTENT NOT PROHIBITED BY LAW, UNDER NO CIRCUMSTANCES WILL TIA OR ANY OF ITS LICENSORS, AFFILIATES, EMPLOYEES, OFFICERS, DIRECTORS OR AGENTS BE RESPONSIBLE FOR ANY LOSS OR DAMAGE, INCLUDING PERSONAL INJURY OR DEATH, RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES, OR RESULTING FROM ANY CONTENT POSTED ON THE SERVICES.

TO THE MAXIMUM EXTENT NOT PROHIBITED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, AND TIA AND ITS LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE AND USAGE OF TRADE. YOUR USE OF THE SERVICES IS SOLELY AT YOUR OWN RISK. FURTHERMORE, TIA AND ITS LICENSORS DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. TIA DOES NOT WARRANT THAT FILES AVAILABLE FOR DOWNLOAD WILL BE FREE OF VIRUSES, WORMS, TROJAN HORSES OR OTHER DESTRUCTIVE PROGRAMMING. ANY MATERIAL OBTAINED THROUGH THE USE OF THE SERVICES IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM ANY SUCH MATERIAL. WE MAKE NO WARRANTY REGARDING THE QUALITY, ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY CONTENT.

Any general advice that may be posted on the Services is for informational purposes only and is not intended to replace or substitute for any medical or other advice. To the maximum extent not prohibited by law, Tia makes no representations or warranties and expressly disclaims any and all liability concerning any treatment of, action by, or effect on any person following the general information offered or provided within or through the Services. If you have specific concerns or a situation arises in which you require medical advice, you should consult with an appropriately trained and qualified medical services provider.

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

You are responsible for all activities that occur under your account. In the event access to the Services or a portion thereof is limited, requiring a user ID and password (“Protected Areas”), you agree to access Protected Areas using only your user ID and password. You agree to protect the confidentiality of your user ID and password and not to share or disclose your user ID or password to any third party. You agree that you are fully responsible for all activity occurring under your user ID.

Electronic Communications

You agree to receive invitations, notifications, reminders ,and other communications from Tia and Tia Providers through the portal, or by email, text message (including any short message service), fax, phone or other method of communication. You also agree to receive automated calls and texts (“Automated Messages”). You agree that (a) all agreements and consents can be signed electronically and (b) all notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such notices and other communications be in writing.

You authorize Tia and Provider to send text messages to the cell phone you have provided when you created your account. If you wish to update this phone number, you can contact Tia, Inc. via their help email address, sayhello@asktia.com. You authorize Tia and Provider to send emails to the email address you have provided when you created your account. If you wish to change this address, you can update it through the online portal.

Because e-mails sent over the Internet or texts sent over the control channel without encryption are not secure, you agree to the risks associated with e-mail and text messaging, including, without limitation, that e-mails and text messages could be intercepted by unknown third parties; e-mail content can be changed without the knowledge of the sender or receiver; backup copies of e-mail may still exist even after the sender and receiver have deleted the messages; and e-mail can contain harmful viruses and other programs. Tia and Tia Providers recommend that you delete all text messages or emails as soon as possible after reviewing them to limit any unauthorized exposure.